Refund policy

Kindred Costumes: returns and refunds

14-day returns

Changed your mind, or the size isn't right? You can return any item within 14 days of delivery.

Items must be unworn and unwashed, with their original tags and packaging, so they can go to another family.

How to start a return

Email us at skattsndo@gmail.com with your order number and the item(s) you'd like to return. We'll reply with the return address. Please don't send anything back before you've heard from us, so we can match your parcel to your order.

Return postage

Return postage is paid by you, unless the item is faulty or we sent you the wrong one. We recommend a tracked service, as we can't refund parcels that don't reach us.

Faulty, damaged or wrong items

If something arrives faulty or damaged, or isn't what you ordered, email us at skattsndo@gmail.com with your order number and a photo. We'll put it right with a replacement or a refund, and we'll cover the return postage.

Refunds

Once your return arrives and we've checked it, we'll refund you to your original payment method within 14 days. If you return your whole order, we'll also refund the standard delivery cost you paid.

If you bought items with a bundle offer (for example 2 or 3 rompers), the refund is the price you actually paid for each returned item, after the bundle saving.

Exchanges

The quickest way to swap a size or design is to return the item for a refund and place a new order.

Your rights

This policy doesn't affect your statutory rights as a UK consumer.

Questions? Email skattsndo@gmail.com.