no silly questions

HELP CENTRE

questions? we've got you

Answers to the questions we hear most, from sizing and delivery to returns and gifts.

Delivery

christmas ready
How long does delivery take?

Our stock is in the UK. UK orders usually arrive within 1–2 working days of your order. Working days are Monday to Friday, not including bank holidays.

What's the last order date for Christmas?

Order by Tuesday 22 December for UK delivery before Christmas.

How much is delivery?

UK delivery is free on orders over £40. Below that, you'll see the cost at checkout before you pay.

Bundles

mix & match
How do the romper bundles work?

Buy any 2 rompers for $44.99, or any 3 for $59.97. Mix any designs and sizes you like: the saving comes off automatically in your basket, no code needed.

Sizing

size up if unsure
Which sizes do you sell?

Our rompers and our Rudolph costume come in 0–3, 3–6, 6–12, 12–18 and 18–24 months.

Which size should I choose?

Sizes go by your baby's age. Not sure, or between sizes? Size up, it lasts longer.

Returns

14-day returns
What if it doesn't fit?

Returns are accepted within 14 days of delivery. Return postage is paid by you, unless the item is faulty or we sent the wrong one.

How do I start a return?

Email us at skattsndo@gmail.com with your order number and the item(s) you'd like to return, and we'll send you the return address.

Who pays for return postage?

You do, unless the item is faulty or we sent you the wrong one. Then we cover it.

When will I get my refund?

Within 14 days of your return reaching us, to your original payment method. See our refund policy for the details.

Gifting

perfect gift
Can I send it as a gift?

Yes. At checkout, just enter their name and address as the delivery address and it goes straight to them.

Is it a good gift for a grandchild?

Our rompers and Rudolph costume are made for a baby's first Christmas, in sizes up to 24 months, and you can send them straight to the family.

Not sure of their size?

Size up: it lasts longer, and little ones grow fast.

Contact

How do I contact you?

Email us at skattsndo@gmail.com and include your order number if you have one.

Can I change or cancel my order?

Email us at skattsndo@gmail.com as soon as you can with your order number and we'll do our best to help.

happy to help

STILL WONDERING?

ask us anything

No question is too small. A real person from our little team will get back to you.